Brightwheel Tips

Find/Change my checkin/out code

1

  1. Tap the 3 lines at the top left corner of your screen.

  2. Tap "Edit Profile" right under your name at the top of the screen.

  3. Scroll down to the Check-in/out section

  4. Tap the existing code.

  5. Enter a new code.

Make my checkin/out code appear on my homescreen.

2

When I scan the QR code, it gives me an error message.

How can I see an itemized invoice?

Should I send Brightwheel messages to Staff & Admin or just Admin?

  1. Tap the 3 lines at the top left corner of your screen.

  2. Tap "Edit Profile" right under your name at the top of the screen.

  3. Scroll down to the Check-in/out section

  4. Toggle the switch on next to "Show code on homescreen."

Add an approved pickup to my child’s account.

3

5

5

4

5

  1. Tap your child's name.

  2. Tap "Profile" at the top right of the screen.

  3. Scroll down to the Contacts section

  4. Tap the plus (+) sign.

  5. Choose the appropriate category.

  6. Fill in the fields.

  7. Tap 'Save.'

  1. Tap your child's name.

  2. Tap "Profile" at the top right of the screen.

  3. Scroll down to the Contacts section

  4. Tap the plus (+) sign.

  5. Choose the appropriate category.

  6. Fill in the fields.

  7. Tap 'Save.'

This typically happens if you scan the QR code from your phone camera. In order to successfully scan the code:

  1. Open the Brightwheel app

  2. Tap checkin/out at the bottom of your screen

  3. Scan the QR code when the camera opens.

  4. Then you can proceed with checking your child in or out.

How do I let staff know my child will be absent, dropped off late, etc.?

  1. Open the Brightwheel app

  2. Tap "View Account."

  3. From the drop down menu, choose your child's name.

  4. Scroll down to the invoice list.

  5. Tap a specific invoice to open an itemized list of charges.

  1. Open the Brightwheel app

  2. Tap Your child's name

  3. Tap Message

  4. Tap Staff & Admins

  5. At the bottom, tap the blue drop down that says "General,"  then choose from the drop down list to easily send us a canned message.

Our advice is to send your messags to Staff & Admin.  Those messages are able to be seen by all staff.  We do a good job of checking in with each other to make sure Brightwheel messages are read and answered since sometimes the notifications can get lost among other notifications and missed completely.  

If you need to send a message, please choose the Staff & Admin option.  If your message is private in nature, please email Ashley or Patricia directly.